To make our guest’s stay as pleasant as possible, we kindly ask for his/her cooperation and obey the sequent regulations of “One of One Hotel”.

RESERVATION POLICY

User/Visitor access to the website of www.oneofonehotel.com offers the possibility to explore our premises, discover our establishment and communicate with us to organize in the best possible way, their visit and accommodation with us. To make a reservation to our establishment, our visitor only has to communicate with us through our online communication platform by registering his/her name, an e-mail address, the total number of guests he/she wants to make a reservation for, and the preferred dates of visit.

For One of One Hotel, customer service is an absolute priority, therefore, we suggest our clients contact us immediately, and inform us in case of any problems, difficulties, complaints, or any other issue concerning the client’s reservation, by contacting our Guest Support Department, from 9:00 a.m. to 6:00 p.m. Monday to Friday, on the phone number +306937432694 or by sending us an e-mail at [email protected]

ACCOMMODATION

If you want to visit One of One Hotel, there are the following options available.

1. a) Through our website all visitors can access the BOOK NOW page which automatically allows the guest to view our availability, as well as enter their preferences and the number of guests that will accompany them. As this option is being offered on our website through third party booking system, all transactions/purchases that are completed through this option, are placed directly in the web environment of that booking system, and the guest’s data is not being disclosed or stored in our website or our establishment.
2. b) All guests can communicate with us by filling out the special request to book contact forms and inform us about the number of visitors, their preferred dates of visit and their suites/room selection. Accordingly, an associate of our company will communicate with them in order to inform them about their possibilities and the total cost of their stay.

Each Room/Suite is rented per day. A “day” is considered to be the period between 3:00 p.m. of the first day of arrival until 11 a.m. of the next day with overnight. The minimum accommodation is two – overnights.

PRICE

Upon request, we will inform the guest about their preferred Room/Suite’s availability and booking price. Booking prices that may appear on our website, refer to the price of each room/suite per day and include any government taxes applicable. In addition, other services are available at an extra cost. Prices may change without any prior notice. A detailed pricelist can be found on our website and on the book now page.

At certain date periods, reservations at One of One Hotel may require a minimum duration of stay, duration that may affect whether our rooms and suites appear to be available for booking. We are obligated to honor such rates for qualifying individuals or stays. It is up to the visitor to verify that he/she qualifies for the rate that he/she have booked. The guest may be required to establish that he/she qualifies either at the time of reservation or check-in. If he/she cannot establish that he/she qualifies, our company reserves the right in its sole discretion to cancel the reservation and/or charge the publicly available rate for his/her stay.

PAYMENT

All reservations must be guaranteed with a valid credit card, or an alternative company-approved form of payment, such as an advance deposit. Except for when making a reservation for a prepaid-promotional rate, the visitor will be charged during their stay rather than at the time of making a reservation. In some situations, our company may require a deposit, in which case the deposit requirement and amount will be charged at the time of making the reservation. The visitor may also be charged in case of cancellation, as it is mentioned in our cancellation policy.

Payment by Cash or Card at our location

We provide our visitors with  the possibility to pay for their visit in cash as along as the total price does not exceed the amount of 500 (five hundred) euros or card at our location. Upon arrival at One of One Hotel, guests who have already made a booking can make a payment by cash or card at our cash register and then immediately proceed to their stay. We accept MasterCard, Visa, Diners, and American Express, as well as cash in euros up to the above-mentioned amount. Unfortunately, personal cheques are not accepted. Billing must be settled on arrival. The whole amount of the guest’s accommodation will be charged on the day and time of their reservation. If the credit/debit card provided to us is invalid, the guest will be informed to provide us with an alternative card. On that occasion, if the guest does not provide us in 48 hours with a new card, then his/her reservation will be canceled and we maintain all legal means of seeking payment.

We do not maintain, keep or store any personal information on the website www.oneofonehotel.com regarding banking transactions and information. All customer bank account details that may be requested during the payment process, are managed and processed by the bank’s service provider, in a secure encrypted bank environment. In our system, we only store the necessary information, for a limited time that is required for our client/company deal or the ultimate fulfillment of the commercial transaction. For any questions, all guests can contact us at [email protected].

CHECK-IN FORM:

Each guest must sign a registration form on arrival – check-in. Please present your ID card, Passport, or Temporary Residence Card upon Check-in. By Law, guests must present personal documents.

Arrival and Departure

Check–In Time: 3 p.m.

Check–Out Time: 11 a.m. (In case of late check–out, availability must first be confirmed.)

Guests will be required to present their own valid credit/debit card upon check–in, especially if they already have prepaid via credit card their reservation.

One of One Hotel will make every effort to honor any special request for which a guest has already informed us before their arrival.

No extra person apart from the number of guests of a reservation can stay in the Rooms/Suites. The Rooms/Suites do not provide extra beds. If our guests need to add another person to their reservation, please inform our Hotel before arrival. Our visitors may only make reservations for themselves and their invited guests or for an individual for whom they are authorized in advance to act.

In the event of a change in the number, age, or other details of guests they provide when making a reservation, they may be responsible for additional charges.

Our visitors may not make reservations for any other purpose, including without limitation for purposes of reselling rooms, third party reservations without prior confirmation by the company, or other benefits, such as posting, marketing, advertising, or otherwise distributing rooms, reservations, benefits, or availability (including without limitation on third-party web sites), making false, fraudulent, or speculative reservations, reserving rooms in anticipation of demand, making reservations for purposes of reselling rooms, or in an attempt to circumvent our company’s practices, policies, terms or conditions. Visitors/guests and in general people who browse this website may not use this website to make reservations related to any commercial activity (unless specifically permitted by the company) or any unlawful activity. Reservations made, sold, or transferred in violation of these Terms & Conditions may be canceled without advance notice in our company’s sole discretion.

CANCELATION POLICY

Cancellations

All reservations are subjected to this cancellation policy. Please review the applicable cancellation policy during the reservation process.

We offer our guests the possibility to cancel their reservations. Cancellation has to be requested in writing as soon as possible, in order for us to be able to inform our availability status. Our guests have to inform us and place an order cancellation request to our company, by immediately sending an e-mail to [email protected].

All refundable reservations that are canceled up until 30 days before the guest’s arrival, come without charge.

If a guest cancels their refundable reservation, between the 30 and 14 days before the date of their organized arrival, 50% of the reservation amount will be charged to their registered bank account.

From the 14 day till the date of arrival, in case of cancellation or case of no-show, 100% of the reservation will be charged to their registered bank account.

All guests should be aware that it may take up to 5 days from the date of cancellation for the refund to be processed and the amount paid to be returned to their bank account.

In case the reservation is non-refundable, the whole amount of the guest’s accommodation will be charged on the day and time of their reservation.

In case a guest has made a reservation to our rooms/suites, through a travel agent or another online booking platform, he/she is advised to contact them directly in order for the above-mentioned cancelation policies to be in effect. In case their reservations, booking requests, and bookings were made on a 3rd party website or with the use of a travel agent, they may be subject to the terms and conditions provided by the 3rd party website or their travel agent, which may differ from reservations made directly or from our website.

The above mentioned policies are subject to Article 8 of Law 1652/30-10-86 (Govern. Gazette F 167 A’) (H.Q.) (GNTO) Greek National Tourism Organization.